Privacy Policy

1. Information We Collect

We collect information you provide directly when you create an account, file a claim, or contact us. This includes:

• Account information: name, email address, phone number, and company name
• Claim information: property addresses, homeowner details, insurance carrier names, adjuster contacts, and dates of loss
• Uploaded documents: insurance estimates, photos, and other files you upload in connection with a claim
• Usage data: pages visited, features used, and actions taken within the app

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the Claimed platform
• Process and analyze insurance supplement claims on your behalf
• Send you account and claim-related notifications
• Respond to your support requests
• Comply with legal obligations

3. Document Storage

Documents you upload are stored securely using Supabase Storage. Files are associated with your account and the specific claim they were uploaded for. We do not share your documents with third parties except as necessary to provide the service (e.g., AI analysis providers) or as required by law.

4. Data Sharing

We do not sell your personal information. We may share information with:

• Service providers who help us operate the platform (hosting, database, email delivery, AI analysis)
• Insurance carriers or adjusters only when you explicitly authorize us to contact them on your behalf as part of the supplement process
• Legal authorities when required by applicable law

5. Data Retention

We retain your account and claim data for as long as your account is active. You may request deletion of your account and associated data at any time by contacting us. Certain information may be retained as required by law or for legitimate business purposes such as dispute resolution.

6. Security

We use industry-standard measures to protect your information, including encrypted connections (TLS), hashed passwords, and access controls. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your data
• Object to or restrict certain processing

To exercise these rights, contact us at the address below.

8. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes by email or by posting a notice in the app. Continued use of the service after changes constitutes acceptance of the updated policy.

9. Contact

If you have questions about this policy, contact us at privacy@useclaimed.com.